This is a subject I am passionate about (sad I know). My feeling is that what we see today, while undesirable, is a foreseen consequence of industry s... read more
IT4A's proposal for Network Support appeared as our response to an emerging requirement – dealing with all network issues as soon as (or even before) they occur. Call-outs after complete network failure are both expensive and resource consuming; a smart approach was therefore required.
Network Support is a 24/7 commitment, typically paired-up with network monitoring, required in order ensure that all issues are dealt with as soon as they occur and that any potential downtime is kept to a minimum. In this context, what is IT4A's proposal for Network Support?
For any type of business, the successful solution is to secure a team of specialists, providing the necessary support to your network. Either driven by certain regulations or simply to keep production to maximum, employing a team to handle networking issues will address these requirements, but with a very high cost. Moreover, an in-house team’s skills usually tend to become outdated, as they're only exposed to a certain network with a certain set of potential issues.